We offer free shipping to the continental states of USA. This excludes the non-contiguous states of Alaska and Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Makikaban S.A.S. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
What types of address do we ship to? E.g. PO boxes
We are unable to ship to PO boxes, re-shippers, or package forwarding services.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information, please read our returns page.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org